Help & support.
We're here to help you and your program get the most out of The Program Suite. Reach out any time — a real person on our team will get back to you.
The fastest way to reach us is email. Write to coach@theprogramsuite.com and we typically respond within 1–2 business days (Monday–Friday). Please include your name, your program or school, and a description of what you need help with so we can resolve it as quickly as possible.
Contact us
Choose the inbox that best fits what you need:
General & technical support
Accounts, logging in, billing, and using the app — coach@theprogramsuite.com
Privacy & data requests
Data access, deletion, and privacy questions — privacy@theprogramsuite.com
Mailing address
The Program Suite · 5900 Balcones Drive, Suite 29102, Austin, TX 78731
Frequently asked questions
How do I log in?
Coaches, staff, and families sign in at app.theprogramsuite.com with the email address your program used to set up your account. If your program hasn't invited you yet, ask your coach or program administrator to add you.
I forgot my password.
Go to app.theprogramsuite.com, choose Forgot password, and enter your email to receive a reset link. If the email doesn't arrive within a few minutes, check your spam folder or email us at coach@theprogramsuite.com.
How do I get started with my program?
The Program Suite is set up at the program level. If you're a coach or administrator evaluating the platform, the quickest path is to request a demo— we'll walk you through setup, roster import, and getting your staff and families onboarded.
How does billing work?
Billing is handled at the program or organization level, not per individual user. For questions about your plan, an invoice, or a payment, email coach@theprogramsuite.com from the address associated with your account and we'll help.
Is my program's and my athletes' data safe?
Yes. We take the privacy of students and families seriously. You can read exactly how we collect, use, and protect information in our Privacy Policy, Children's Privacy (COPPA) notice, and Sub-processors list. We do not sell personal information, and we do not use it to train AI models.
How do I report a bug or a problem?
Email coach@theprogramsuite.com with a description of what happened, what you expected, and — if you can — a screenshot and the device and app version you were using. That detail helps us reproduce and fix the issue faster.
Account & data deletion
You can request deletion of your account and associated personal information at any time. Email privacy@theprogramsuite.com from the address on your account (or ask your program administrator, who can request it on your behalf). We will verify the request and delete the data as described in the Data Retention section of our Privacy Policy.
Because The Program Suite is used by schools and athletic programs, some records may be retained by your program as the data controller, or as required by law, even after your individual account is removed. We'll explain what applies to your situation when you contact us.